@AileneA I think you misunderstand...this is not a "POP UP" that the customer sees.  When the customer recieves the emailed invoice, they select the PRINT OR SAVE button to view the invoice. Once they do, they see the invoice summary screen, where on the left, it says the balance due and on the right, the snapshot of the invoice with invoice#, due date, and amount.  ON THE LEFT, there is now a message added - under the balance due -  that says "Looking for a way to pay?..."  This is not a message we, the client, added to their invoice.  This is a message that QB has decided we want and we don't.  At least I don't.  Our organization doesn't offer any way to receive payment other than by check/cash.  To add this message somehow implies that we might if they ask us.  I now get emails from my customers asking me if they can pay online because this message told them to contact me.