Thanks for the prompt response, @Faber Laser Co. I'd be glad to assist with how to see the creditors account so you can handle your supplier refunds properly.

In QuickBooks Online (QBO), the creditors (Accounts/Payable account) will appear in your Chart of Accounts (COA) once you have recorded outstanding bills that your business owes. If you're subscribed to QBO Essentials, Plus, or Advanced, you can create a sample bill transaction and delete it afterward to see the Creditors account.

Otherwise, we can manually add it to proceed with handling your refunds it's not showing in your COA. Here's how:

1. Go to the Gear icon, and select Chart of Accounts.
2. Click the New button.
3. Choose Creditors in the Account Type and Detail Type.
4. Change the Name if you want to, and tap Save and Close.
   

Moreover, please note that the steps in the article may not work if you're using the QBO Simple Start version because it doesn't include the feature to manage bills and bill payments. 

Additionally, check out this article for the detailed steps in case you need to review all your vendor transactions in QBO: View supplier transactions.

Get back to me if there's anything else you need to help manage your supplier transactions in QBO. I'll be around to help you.