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Replying to:
Ashleigh1
QuickBooks Team

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 Hello Jordanclavert-dr, thanks for posting on the Community page, Can you please try refreshing the data in the app see if this resolves it if not can you please try fully uninstalling the app and then reinstalling it again see if that resolves it for you. 

 

refreshing the date in the app, 

 

ios 

1. Go to menu (three lines going down in a line) and tap Help & Feedback 

2. tap Refresh Data. Note: A message appears "Caution. If there was a problem getting your latest Quickbooks \Online data, you can refresh it now. It may Take a few mintues" 

3. Tap Refresh to confirm

 

 Android

 1. Go to Menu (three lines going down in a line) then tap More options (three dots going down in a line). 

2. Tap Settings then Refresh Data

3. Tap YES to confirm 

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