Hello Gatoraquarics. Thanks for your comments. When the issue was reported originally it was solved. We do see that since then a very similar issue has been reported, we would then look at that separately as a new issue.

A thread gets started the majority of the time when a user asks a question as this is a forum, which is why there can be similar questions, that is something which we do take on board your comments on and we'll look at ways things could be grouped together or referenced if a new thread/question on a similar topic pops up.

In regard to the bounced email, if you have tried the steps mentioned on the 1st page of this thread, you can contact our Live Support team through this link and they will escalate this further. Thanks