@bethwins Oh heck. Has come to this? So if they have closed the INV, seems like intuit has decided to just stick its head in a bucket of sand and pretend the issue isn't there. I have put so much time into learning QB.And time on this forum. And time talking to my account namager. I am devastated they are not going to fix this high impact issue affecting I would say probably most QBO customers. :(  Nothing for it but to move software provider then. Total utter nightmare. I've been dreading this. Why on earth can't they just implement the simple fix we've been telling them to do for months?