It's a pleasure to have you here again, @Karlie79.

I’m glad that my colleague was able to help with your concern.

Please know that you’re always welcome to post in the Community space for any QuickBooks concerns you may have.

If you need tips and resources to manage your QuickBooks Online account and finances, You can also save the banking guide for future reference. It covers topics such as reconciling an account, making deposits, and troubleshooting online banking errors, to name a few. 

Let us know if you have other concerns with banking transactions in QuickBooks. We'll be happy to lend a helping hand. Stay safe!