Hi there, @drtyaty.

I've read the thread and understand that you're having difficulties using QuickBooks Online. We're thankful that you've chosen to work with us despite the new changes. Rest assured that we're here to help you overcome any challenges you'll face within the product.

Please know that QuickBooks Desktop for our UK customers and support will end on June 30, 2023. This means there will be no more updates, and you will have to troubleshoot all the issues manually. Don't worry, it's not a farewell, but a beginning of something new.

Feel free to read about QuickBooks Desktop discontinuation support hub. This might include the answers of your outstanding questions about the software.

You'll want to consider exploring other QuickBooks Online versions. You have the option to use a free trial subscription so you can choose which one best suit your needs. If you're interested, check out this link to compare the features highlighted for each of them: QuickBooks Plans & Pricing.

You can visit this article to learn how to set up your company file: Get started with QuickBooks Online.

In case you'd still want to request for a refund, I recommend contacting our Support Team. They can help you verify if you're eligible for it. If so, they can help you go through the process.

If you have any other QuickBooks-related concerns, add them below. It'll be our pleasure to help you further. Stay safe.