I have been having an issue since October '22 with invoices not going through to some clients (who i have been sending invoices to without problems for many months).

In fact it was one of my prompt paying clients who raised the issue with me. She also gets QB invoices from another source and hadn't been receiving them either. This is how she knew about it.

I have raised this November with QB however received a long, complicated message with long complicated workrounds. I am a dog walker I don't have the time or IT knowhow to action these.

I haven't received any follow up from QB and the problem seems to be effecting more clients each month.