@DebSheenD QBO customer support and its engineers have claimed to be working on this for over 2 years... Any experienced engineer in software knows a remedy of active intention does not take that length of time to rectify. It is truthfully nothing but excuse after excuse offered by quickbooks customer service. Consistently, the blog question is not read with a reply given by support that does not relate to the question at hand or customer support replies asking us to get on the "list." Understand that once a user comes here, at least for me, I have already exhausted all phone communications with customer service. All in all, whether through this blog or on the phone, it has been a waste of my time. No solution has been provided that is workable to a business paying QBO >$80/mo.