Hello, @Lavender Lime.
It's good to see you on this thread. Let's work together to get those custom fields shown on invoices again in QuickBooks Online (QBO).
A browser-related issue might be preventing you from getting the option. I have troubleshooting steps that we can do to fix this.
First, try logging in to your QBO account using a private window. Too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks. Feel free to use either of these keyboard shortcuts to open an incognito window depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If it works, you can go back to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.
If the issue persists, feel free to get in touch with our QuickBooks Online Support Team. They can pull up your account safely and investigate this matter for you.
I'll share this article with you if you want to know more about adding custom fields: Add custom fields to sales forms and purchase orders in QuickBooks Online.
Feel free to revisit here in the Community, and keep me posted on your progress with this issue in QuickBooks Online. I'm determined to help you succeed. Keep safe always.
