Hello info661, so the reason in which it says solved it's just there as a workaround for other customers to see - it's marked as a solution so it appears at the top of the page so other customers don't have to scroll through the big thread looking for any workarounds. we get that it's not resolved but it's there in case any customers are looking for a workaround. we are still looking into this and the solution is to offer workarounds in the meantime. We know it isn't ideal but we're trying to offer an alternative whilst we find a fix.  We fully appreciate that this has been going on a long time and is not ideal but we are continuously working on it.