I have just called your number (felt like wasting another 9 mins of my life) and gave the case number INV69394 which was the case reference i was given a very long time ago. haven't had an update email since 15.08.22 on it 

She said 'closed due to duplicate case being raised' - her name was Ruth 

replaced by case number 71760  - which still in progress - SHOCK ! 

She also kindly told me the 'work around to download the invoices outside of Intuit and send via outlook'

So is case 71760 correct reference ?  this is a question directly to the customer service team on here - as they seem to miss out the answers to my questions. ............. :(

Other guys - i have tried via LinkedIn / social media to find a human person that works or owns or is a director of this company to be able to share with them this farce - I havent been successful - if any of you guys can help please shoot me a reply on here and I can send my contact details. This has to be resolved.