Been there with al that previously, as with many other over the years. This was my complaint only a few months back. Just reading the replies make me mad. ZERO understanding of what my original post is about. Then they reply with exactly my complaint. 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/lack-of-customer-engagement/00/105...

If anyone thinks that Intuit will fix ANYTHING in good time needs to start looking for alternatives. Although, with my experience trying to find alternatives means I'm currently stuck with these idiots. Paying for Online and for Desktop sub just so that I can send my branded emails out using my own email address and not have to worry about them being bounced. And then they announce that they are extending the desktop subs due to them not being able to fix the data transfer mess they have made. 

There's only two things I like with online over desktop. 

1. Bank account linking which make reconciling account easy. This was another feature Intuit was supposed to implement at least 15 years ago in Desktop. Works with some banks, but didn't work with HSBC, even though they advertise it as such.

2. I can do my accounts on PC or Mac, although I currently can't because of the issues mentioned above. 

So that's one thing I like about Online :(