still happening .. chat is load of rubbish, contacted them three days in a row , its Wirth the backend team ... person on chat just goes off a script, first person told me it's an issue with quickbooks the other two give me some info on how two fix , wasn't till I told them that the first person says then they changed it saying yeah I've just been informed its an issue that's getting fixed , honestly they lie ! quick enough to taken payment each month , I even says why I'm I paying for a service that isn't working , asked them to refund me and soon as its working I will pay... no response what so ever person in chat was taking 20 mins each time to reply , great stuff , glad they are getting paid to sit and respond while I'm on chat for over hour n half and not getting paid !! they don't even have the capabilities to have a phone line ..... rubbish