@JackScan we have a progress update? Its been over a month. We need a date by which it will be fixed, so we can keep our clients invested in this software. Its too time consuming to identify all the invoices that haven't been opened. I am an accountant with clients using QBO to send hundreds of sales invoices  per month. It is not practical for them to be emailing customers lists of invoices to find out whcih ones they've received and which they haven't. 2 of my clients are reporting this fault. I myself have experienced it. And one of my clients tells me her suppliers are also experiencing it. We need a patch urgently. Another client wants to move to SAGE - its a nightmare.