Hi dcaroli,

Good communication is an important key to making the best business decisions. I truly understand how you feel about the updates. I'll pass your feedback to the managerial team so they can create steps to improve our ways of handling cases like this.

As first-line support, we can only relay the information given to us. To be direct to the point, this issue is still being worked on by our engineers but we're unable to provide a turnaround time at this point. If you've already contacted our Support team and your account is linked to the ticket, you'll receive immediate updates straight from them.

I'm just right here if you have any other concerns.