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Everything you need to know about connecting your bank and credit cards in QuickBooks Online

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cwright1
Level 5

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With respect this is simply re iterating the workarounds previously posted by customers as well as QB.

What we need is a realistic date - 6th June was previously given but QB have refused to provide any guidance on suggested fix by dates. 

This has been known about for more than 6 months and is getting worse.

The post by dcaroli on a separate issue on this thread a few minutes ago is alarming part of which is quoted below 

 

guess we will just have to keep dealing with this for another year. Intuit is more focused on cleaning up the mess they created with Turbo Tax Re: the emergency 401k early withdrawal option from 2 years ago. Go read that post, it's a biggie. Lots of IRS penalties were billed to their users because of issues with the software when opting for the 3 year spread of liability.

 

The credibility of QB is under question - We issue c2100 invoices pa - no compensation has been offered for the additional time this is all taking - all we are getting is standard responses from the QB handbook. 

 

Either you give proper answers to both when  we can expect this to be fixed and start to offer compensation we will be going elsewhere.

 

One final point another member in the forum mentioned is any positive feedback from agents fixing a glitch  go to Trustpilot  We had when an issue this week where the  QB vat return could not be made and it turned out every 18 months we have to unauthorise QB as HMRC agent and then re authorise  as Vat agent. The QB rep wants a 5 star review - whilst he was great and many would give a good review I'm not sure why QB don't tell you the problem in the first place ( they suggested contacting HMRC initially if they know this is an issue and this may explain the relatively high rating on Trustpilot whereas in fact 1 star is more accurate...

 

 

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