Hi Suzanne

This is QB reply

Hello Carl, We welcome your feedback and your honest review, we're sorry that your experience of Quickbooks has not been up to what you expected. Not all requests for changes to the product can be implemented. If there is a product error our engineers will work to resolve it. This can sometimes take longer than expected. We'd like to look at what has happened in this instance and why this is not yet resolved. We have requested some more details from you in order to do this.
Refunds can be requested from the billing team at the link below and the billing team will look into what can be done.
https://quickbooks.intuit.com/learn-support/en-us/help-article/intuit-refunds/request-refund-quickbo...
We're sorry for any frustrations caused. We're currently streamlining and building better response times and more updates on any issues escalated to the engineer team.
Emma
Social Media and Community Team