there is another thread too

a member posted this  - 

Re: My emailed invoices are not being received by my customers

The whole situation is appalling. 

The left hand doesn't know what the right is doing at QB. 

Where else can a technical issue take nearly 5 months to resolve, their own customer service advisers don't appear to know about it and waste time running through pointless checks etc, there is no compensation for lost time and their own we will, have it fixed by deadlines come and go.

The amount of hours being wasted by customers is ridiculous.

i don't even have any confidence that QB will advise on this thread when they finally fix this. 

A Trustpilot review elicited a response from their social media team  asked me for more details on the issue - and also gave a link to claim a refund - so once again this issue is not being communicated to their customer service teams - and guess what they want you to spend more time completing forms for a refund - but that doesn't apply if you are using the accountants version - the accountant would receive the refund.

Hopeless