I know that this hasn't been easy for you, KandBInstaller.
As of the moment, we have an ongoing investigation about the undelivered invoices. Please know our software engineers are actively working to get this resolved as soon as possible.
To be added to our list of affected users, I recommend contacting our Customer Care Team. Rest assured, you'll be updated once everything is sorted out. Here's how to connect with us;
- Go to the Help icon.
- Select Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
In the meantime, you can download the invoices and manually send them outside the program. For more tips on customizing your invoices in QuickBooks Online, you can read this article: Customize sales forms.
If you need more help in handling your sales forms, just let me know below and I'll help you out.
