Update: Here we are at the 16th of June and still the same delivery problems we've been experiencing for months, nothing has changed following all the steps suggested. Now to add insult to injury you sent me an email that your raising my price for service. You haven't been able to provide me the service I'm currently paying for and you expect me, all of us, to pay more? I have to say that takes balls, big capitalistic balls. How about getting your service straightened out before you try fleecing your customer for more money? This is beyond unacceptable, it's actually quite crass in reality. As soon as you can get the service I'm paying for working so that it doesn't double my workload, then we can talk about price increases. Please fix this issue, you've had more than enough time to do so