Hello @Ntd,

Thanks for joining us here. As mentioned by my peer above, you'll want to contact our Customer Care Support so we can add your account to the list of affected users.

You may refer to @RenjolynC's post for the workaround and the steps on how to reach out.

I'm also attaching our help page in case you need additional resources. It has our general customer topics with articles.

The above recommendation should help you fix the issue temporarily. Please let me know if you have follow-up questions or concerns with checks. I'm here to help.