Just an update

I have checked but despite your target date of 23/5 the issue remains 4 days later. 

So this saga goes on - is it too much to expect that someone at QB will actually advise when the issue that has lasted nearly 4 months now is actually fixed??? 

Or are we as customers expected to work it out for ourselves?

Re obtaining the refund - you'll forgive me if I have zero confidence that passing on the feedback (that refunds cannot be obtained if you are using the accountants access) will make anything happen -

QB should not only be refunding the payments made for the "service" but compensating for all the additional time it is taking customers in having to deal with the QB issues....