John

I see there is a link (not offered to me on any previous posts on this issue) to claim a refund on subscriptions.

In true QB style you expect us to spend yet more time in applying online for something that really a customer service adviser should deal with - you know the case and the account - why do we need to complete a form and wait?

Having clicked the link i se that if the subscription is though your accountant/book keeper you want them to apply.

Suggestion - how about QB simply request bank details of those affected and make a compensation payment for all the extra time taken in manually sending out invoices and having to try to actually get the problem looked at by QB - that would be a new approach !