Hello Suzanne1, We've been in contact with the engineering team dealing with this investigation and we can confirm a fix is due to be implemented very soon in the product. They advised the fix is in the process of being implemented with a target for release in product at end of May (around 23/05) or by the  beginning of June (around 06/06). You can always reach out to our social media support.  In some cases they may ask you to reach out to the chat team as they have the option of screensharing with you which is not possible in our social media support.