Hi Suzanne1 We sincerely appreciate your frustrations in regards to this issue and the length of time it's taking to resolve, however we can assure you that our engineers are working towards a resolution. We also apologise for any inconvenience that this maybe causing you and the impact on your business. You can use the enclosed link to submit a refund request.https://quickbooks.intuit.com/learn-support/en-uk/intuit-refunds/request-a-refund-for-your-quickbook...