Hello Suzanne1, We do see that it is affecting you and your business and we want to get you an update as soon as possible.Can we ask you to DM us on Twitter under @QuickbooksUK or QBcares or on Facebook PM us at QuickbooksUK or Instagram under QuickbooksUK with your email address so we can investigate and look at your case specifically(they are being looked at as a company-specific fix ) and get you an update?Thank you