It is now March of 2022 and the issue is STILL happening. I just "upgraded" from 2017 and this started happening, tech support wants to charge me $129 or $199 to fix it! They say it's a "corrupt file" from a previous version. That's a load of crap! I see this has been a problem since AT LEAST 2020! They want to blame it on Outlook & Office but I don't use either one! This needs to get fixed WITHOUT charging the clients!