This is not the service we want you to experience, Vera Shen.
In the meantime, let's access your QuickBooks account using a private browser or an incognito window to isolate the issue. You can use any of these keyboard shortcuts:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If you're able to find a match button, you'd want to consider clearing your regular browser's cache. The stored browsing history in your regular browser can affect the program's performance.
If the issue persist, I'd recommend contacting our Customer Care Support. This way, you'll be added to the list of the affected users and will receive updates through your email.
To contact our dedicated support:
- Go to the Help icon.
- Select Contact us.
- Enter Unable to Find Match in the How can we help? field.
- Click Continue.
- Choose Start messaging or Get a callback.
In addition, here's an article you can check to learn more about contacting our support: Contact the QuickBooks Online Customer Support Team.
You can get more details in these articles:
Don't hesitate to post a reply below if you have further concerns about matching transactions in QuickBooks. I'm always around to help. Have a good one.
