Hello Evimanoli21-gmai, We do take your comments on board regarding user type and account, we did see you had a QB Online account from the post and we'd be asking more questions if our 1st suggestion did not work for you. We're happy to hear that you've spoken to an agent who helped you out, In the Community, we don't have the option for Smartlook to see your QB account. Thanks for giving us helpful feedback.