Hi Coops748 We as agents are unable to see the email address that is associated with you/your community account name and therefore the reason we've asked you to DM/PM us. We can submit a request to our support team to find out the email address that is associated with your community user name, if you wish? Please bear in mind there may be a delay in receiving that info and it's usually quicker for you to DM/PM us. If you are able to DM us and provide us with your community name we can locate this thread and there will be no need for you to go into great detail regarding the issue within the DM.