I've just spent the last two hours in a chat with one of your representatives. 

Quick Books Self Employed has been categorising all my travel expenses as both allowable and disallowable impacting on my tax position.

The operator suggested I turn mileage tracking off and recategorise all travel expenses to make them allowable. Firstly that doesn't sound honest and secondly why do I need to do that when I'm paying for an accounts./tax package to do this correctly for me within `HMRC rules? Answer to the second is apparently that the package does not work.

I checked and the same has happened in all previous years I've used the package so I now believe all my tax calculations will be incorrect. And yes, I could have sent it all through an accountant, but I can do that anyway without QBSE.

When I challenged the operator on these points and requested a manager or supervisor contact me they sent em a link to a help page and ended the chat. File attached for your delight.

Very poor service and lacking honesty and integrity.

Where and to whom do I make a formal complaint?