Hello, JamesAshbyLocksmith.
This isn't the kind of experience that I'd like you to have while using a QuickBooks, and we know how much time it can take when something isn't working in your end. I suggest reaching out to our Customer support team. They can take a look at your account and verify what causes the unexpected behavior. Here's how:
- Select Assistant from the top bar.
- Enter your questions.
- Click Talk to a human.
- Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.
You can click this article to see additional information on how invoices work in QuickBooks Self Employed: Create invoices in QuickBooks Self-Employed.
Please refer to this article to view various information on how QBSE is designed to help you record your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview.
Stay in touch if there's anything else I can help you today. Just mention my name and I'm glad to help. Stay safe!
