Hi there, benwelch2.

Welcome to the Intuit Community. Thank you for providing such detailed information, it gives me a helpful overview of the issue.

I want to make sure you can see the radio button to let customers make payments when sending a recurring invoice.

I’ve checked my resources and didn’t find any reports about the missing button for online payments. To see if the issue is with the template, try to delete and recreate it.

Here’s how to delete:

1. Go to the Gear icon at the top, then select Recurring Transactions.
2. Choose the recurring invoice you’re working on.
3. Under the Action Column, click on the drop-down for Edit and select Delete.
4. Click on Yes.

Then, create a new recurring template. I’ll guide you through the step by step process.

1. Go to the Gear icon at the top, then select Recurring Transactions.
2. Click on the New button in the upper right hand.
3. In the Select Transaction Type window, select Invoice.
4. Click on OK.
5. On the Recurring Invoice page, choose a Type: Scheduled, unscheduled or reminder.
6. Fill in the necessary fields.
7. Under the Online Payment section, select the checkboxes for Card and Bank Transfer.
8. Choose Save template.

For more in-depth information, check out this article: Create templates for recurring transactions.

After creating the template, you can now start sending it to your customers.

These steps should get you pointed in the right direction.

Keep me posted on how this goes after following these steps. I'll be right here to assist you further.