Hi Sierra.
I want to ensure you'll be able to keep track of your receipts and resolve the issue you had.
The investigation about the receipt forwarding feature was already close way back months ago. Since you're getting the same issues, I recommend reaching out to our Support Team. This way, a live representative can check and re-investigate this issue.
To contact support:
- Click on Assistant at the top menu bar.
- Ask general questions. Or, if you want to connect with us directly, type or say “Talk to a human.”
- Select your preferred support method: Message an agent (Live chat), Call an agent or Get a callback. Keep in mind, some options are only available at certain times.
On the other hand, you can utilize the workaround provided by MaryLandT to attach receipts into your transactions manually. For additional instructions, you can open this link: Record or attach expense receipts in QuickBooks Self-Employed.
Please feel free to get in touch with me here for any additional questions about receipts, I always have your back. Keep safe always!
