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Hi, @ericadbr.
I want to ensure you'll be able to get rid of the double accounting error on your sales receipt and deposit. To achieve this, make sure to avoid adding extra amounts or fields to your deposit transaction. I'll guide you how.
- Select the sales receipt transaction under the Select the payments included in this deposit section.
- Go to the Add funds to this deposit section, then enter the fees in a negative amount.
- Review the total amount of the deposit, then click Save and close.
Just in case you need additional assistance from our Support Team. Here's how you can connect with a live representative:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat all day, M-F.
- Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.
On the other hand, you can open the topics from our help articles for more hints about handling your transactions in QuickBooks Online.
If you have any other questions about your deposits and sales receipts, please notify me by adding a comment below. I'm always here to help. Have a good one!