We know the importance of accuracy in every detail and calculation, Josh. Please be assured that our committed team is attentively working on it to address the situation straight away.

If you're dealing with sales tax for your products or services, you don't need to worry about determining each tax rate on your own. Our software simplifies this process seamlessly. Allow me to explain how it works.

QuickBooks Online calculates sales tax based on the following criteria:

• Your customer's tax-exempt status
• Where you sell and where you ship
• What you sell

To enhance your understanding and receive better guidance, I recommend reaching out to your accountant, as they possess greater expertise in this area and can offer a more effective solution.

If the issue persists, I suggest reaching out to our Live Support team. They have the necessary tools to diagnose the problem and can also provide a screen-sharing session for a deeper investigation.

For complete guidance on how QuickBooks Online calculates sales tax, you can refer to this link: Learn how QuickBooks Online calculates sales tax.

As for reference on how to automatically set up sales tax, check out this article: Set up and use automated sales tax in QuickBooks Online.

I value the time you've spent through the process, please know that we can always assist you at your convenient time.