I spent hours on customer service call. They can see the problem, and that it is glitch in Quickbooks, but they say they can't do anything to elevate the issue to a level of importance that would prompt a look and fix in their engineering department. I am leaving quickbooks because of this issue. Absolutely critical flaw in their system and they don't care. Be careful with the manual fix as well, I changed tax manually and then clicked save, it didn't work. I'm going to Zoho Books, highly recommend!