Thanks for joining in this thread, InformedAg.
I appreciate you following the previous steps given by my colleagues. You mentioned you were able to revert from the manual sales tax calculation in QuickBooks Online. If you received this message "Sorry. We see you've collected sales tax on one or more items. This means you can't turn off sales tax." after clicking on the Turn off Sales Tax feature. I'd like to inform you that we have an ongoing investigation on this matter.
If so, I'd suggest contacting our support to get your account listed on the affected users and receive updates on the matter through email. Here's how:
- Log in to your QBO company.
- Select Help (?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For future reference, if you want to see how much sales tax you owe, run the Sales Tax Liability report to view your sales tax info anytime. Here's how: Check how much sales tax you owe in QuickBooks Online.
Keep us posted for more follow-up queries on sales tax and other QuickBooks-related matters. We're always available to assist you.
