Thanks for your reply, @circletax1.
I'll add some details and route you in the right direction for support to help you sort out this issue with the sales tax calculation in QuickBooks Online.
As provided by my colleague above, there are different scenarios where the system will base its calculation. That said, you'll want to double-check to ensure that the sales tax setup is accurate for taxable customers and the product. This way, QuickBooks will calculate it accurately.
Once verified that it's correct but the issue still persists, I recommend reaching out to our QuickBooks Online Support Team so they can further investigate what's causing this problem. They can also guide you on a possible fix. Here's how:
- From the Search tab, click Contact Us.
- Enter your question and select Continue.
- Review and select from the following: Have us call you, or Chat with us.
Moreover, I'll be adding these articles again where you can read more insights about how sales taxes work in QBO:
You can get back to this post if you have other concerns or follow-up questions about handling sales taxes. I'll be around to provide further assistance.
