Hello there, @ask.

Creating a W-2 file in QuickBooks saves time from the manual process of calculating. Please know I appreciate your effort in sharing with us the steps you've taken to resolve the issue.

I agree with the importance of automatically acquiring a copy of the state W-2s with the correct details. I've also checked, and I can see you've already performed some troubleshooting steps.

If your QuickBooks Desktop isn't up-to-date, I recommend updating the release. Aside from improving the performance of the software, this process also fixes common and unusual behaviors in the program.

Here's how:

1. Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Select the updates you want to include.
4. Put a checkmark on the box beside Reset Update.
5. Hit Get Updates.

After performing the steps above, let's also run a payroll update. It helps ensure all maintenance fixes from our backend are added to your QuickBooks.

Please follow these steps:

1. Access your company file.
2. Click the Employees tab at the top menu bar.
3. Select Get Payroll Updates.
4. Close and re-open QuickBooks.

Once done, please go back and create the state W-2 again. You should be able to get a copy of your data showing the correct information.

In case all else fails, please proceed with contacting our dedicated Payroll Support Team. They can further check the issue regarding the payroll data.

Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

We also have the Verify Data and Verify Rebuild tools to fix issues related to the data. Here's an article to learn how these features self-identify data problems within a company file and self-resolve them using Rebuild Data: Verify and Rebuild Data in QuickBooks Desktop.

You can get back anytime you need assistance with e-filing in payroll or navigating QuickBooks. The Community is always available in this public space.