Thank you for your reply. 

I have tried this multiple times with all 9 of the QB support agents. Nothing has fixed the STT issue not populating into the State E-File workbook in excel. In fact, the payroll update that was supposed to fix the issue made my excel workbook not work most of the time. VBA error kept occurring after the payroll update. Never had that issue before. When i do manage to get the State E-file to populate, the STT info is STILL not there.

Things are worse than before contacting QB Support and downloading the payroll update.