Good evening, @Sharon531. 

Thanks for joining back in and letting us know my colleague's steps didn't work to resolve the PS032 error. 

There are a few more troubleshooting steps you can take to fix this problem. Let's try using our QuickBooks Tool Hub. Here's how to use the tool: 

1. Close QuickBooks. 
2. Download QuickBooks Tool Hub. 
3. Open the file. 
4. Follow the on-screen steps to install and agree to the terms and conditions. 
5. After the install finishes, open the tool hub. 

From there, you can use the tools listed to fix the problem. 

Don't forget to let us know how this goes. I'm always here to have your back. Have a great day!