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Replying to:
Mich_S
QuickBooks Team

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This isn't the impression that we want you to have, @Sharon531. I'll guide you through the troubleshooting procedures to fix the error.

 

There are various possible reasons why you're getting this error when installing payroll updates in QuickBooks Desktop. Before taking any steps to isolate the issue, I suggest creating a backup of your company file. This way, you can restore data files easily in case you run into problems. Then, close all the open applications including QuickBooks.

 

After that, reopen QuickBooks by pressing Windows+R to open the Run window. Then update the tax table from the by entering "update the payroll tax table" from the rectangular box. This helps maintain the paycheck calculation compliance. You'll just have to follow the onscreen steps until the update is complete.

 

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Additionally, see this guide to manage the billing: Change your credit card for payroll billing. It's possible that the billing details are incorrect/outdated. You may also have to rename the CPS Folder. Here's how:

 

  1. Press the Windows key + E to open the file explorer.
  2. Click on This PC.
  3. Navigate to the Local Disk C.
  4. Run Program Files (x86), then the Intuit folder.
  5. Access your QuickBooks Desktop folder that matches the version you’re using.
  6. Click on Components, then Payroll folder.
  7. Right-click the CPS folder, then choose Rename. Enter a new folder name, then press the Enter key to successfully rename it.

 

Lastly, disable User Account Control by setting it up to the Never Notify option. Please note: It may be necessary to disable UAC when resolving QuickBooks Desktop issues, but it is strongly recommended that you enable it again to protect against security concerns on your computer.

 

Once done, download/update the latest payroll one more time by restarting QuickBooks.

 

If you're all good and you'd want to prepare your payroll tax payments and forms, browse this guide for reference: Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll.

 

Keep us updated by leaving a reply to this thread. The Community is always ready to back you up for further help with payroll or QuickBooks in general. Take care!


 

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