Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Sharon531
Level 2

[PS032] QuickBooks is having trouble installing your payroll update.

[PS032] QuickBooks is having trouble installing your payroll update. Note the message number at the beginning of this message, and click Help for troubleshooting tips to resolve this problem. (If you install payroll updates from disk, click Cancel and try reinstalling from the disk.)

 

The Help Button gives me another window that opens and says: 

We couldn’t find that answer for you

Use the Back button to try again.

 

I've done EVERYTHING that is suggested in the Payroll Support Community and such.

 

I even did this Database rebuild / QB Tool Hub . . . 

 

My Payroll was updating just fine up through 22212. 

 

Trying to update to 22213 I get the message - [PS032] QuickBooks is having trouble installing your payroll update.

 

I'm even running QuickBooks Accountant Desktop 2022 as Administrator. 

 

I did screen share with Payroll Support and Josh Will couldn't fix it.  He said he'd need to refer it to the backend people.  His follow-up email left much to be desired.  I ask that he email the fix when it happens.  He said he would, but I doubt it the way he jump out of our Chat conversation.

 

NO  REMEDY !!!!  He considers the problem solved, but he didn't solve it.  He said he was going to check with others to get a solution and get back to me . .

 

Josh's follow-up email:

Thanks so much for contacting us.

It was fantastic talking with you and assisting you with your issue.

Just wanted to check on you if everything is okay now with your concern.

You can reply to this message if you still have a concern or contact us again through our in-product help.

Please note the case ID I created on this matter: [Removed]

Sincerely,

Josh Will

QuickBooks Desktop Expert:

ref:_00Di0Xs0j._5003j23I8U8:ref   

 

 

Please, if anyone has something different than what is Currently on-line, please share and I will try.

 

Thank You,

Payroll Subscription [Removed]

Need to get in touch?

Contact us