Hey there, @JPS148.
Thanks for taking the time to follow along with the thread and sharing your concerns here in the QuickBooks Community.
I recommend trying the suggested steps by my colleague, Mark, above. Using a private browser plays the same role as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like not reconciling the payment each month.
If using a private browser seems to work for you, let's go ahead and clear the cache of your browser. I've included the links for all supported browsers that contain the steps to clear the cache below.
After clearing the cache, please make sure to restart your browser so the changes can take effect.
If you're still unable to reconcile the payment, I recommend contacting our Support Team. This way, one of our support agents can review your account in a secure environment and investigate this matter further. You can use the link I've included below to connect with an agent.
Please don't hesitate to let me know if you have any questions or concerns. Take care!
