Our version is

Desktop Pro 2020 Release R13P

748-990: R13_28

I have done updated multiple times. I even went and manually downloaded the patch and installed. How do i get the newer version? 

And customer support is not available till Monday! In such critical period when your product is not functioning smoothly shouldn't there be emergency customer support? 

It's very frustrating how many hours I have wasted on this - a luxury I do not have being a small business owner.