Good evening, @KimW60. 

Thanks for reaching out on this thread. I can provide you with some details to help you out. 

To clarify, there isn't a direct phone number to Max or Jack. They are part of our Customer Support Team. However, you can get in touch with our support team and have them assist you further with this issue. 

QuickBooks Online Support

QuickBooks Desktop Support

Keep us updated on how the call goes. We want to ensure that you're taken care of today. Have a wonderful day!