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Replying to:
Kristine Mae
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Let's get this sorted out, Wgarcia.

 

We'll have to ensure the Report period is correct so the vendor transactions will show. 

 

If the date is correct, though. The unexpected behavior can be caused by some browser hiccups. Let's perform a few steps to fix it. We'll start with logging into your account through a private browser. It's the best place to identify web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to run the reports, go back to your regular browser and clear its cache to refresh the system. It's advisable to delete them periodically to avoid issues like this.

 

Also, you can use a different web browser to narrow down the issue.

 

You can customize the report to help you focus on the details that matter to you.

 

Feel free to get back to this thread after trying the steps. We're right here to help you out. Take care!

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