Let's get you to the right support team who can check your QuickBooks Desktop company file, KJS.
I recommend contacting our QuickBooks Team so they do screen-sharing with you and verify what's causing the wizard not to show up.
Here's how to get in touch with them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, then choose a way to connect.
If you can't get into your product, you can message us outside of QuickBooks through this link: https://quickbooks.intuit.com/learn-support/en-us/contact.
Don't hesitate to post again if you need anything else. I'm always around to help you.
